Privacy Policy

01Who we are

This website is operated by Lohar Industrial Fasteners, Mazgaon, Mumbai, Maharashtra, India ("we", "us", "our"). We supply Lohar Industrial Fasteners, pipe connections and lifting and material-handling products to business customers.

02Information we collect

Enquiry forms send the details you submit to our business email through Gmail SMTP. Form contents are not saved in a website database; enquiries are retained in our email correspondence. Separate WhatsApp links allow you to contact us through WhatsApp.

• Enquiry details you choose to send us: name, company, phone number, email address, product, quantity and requirement.
• Files you share with us directly, such as drawings, photos or specifications sent over WhatsApp or email.
• Information you give us during phone calls or business correspondence.
• Standard technical data that web servers and browsers exchange, such as IP address, browser type and pages requested, which may appear in server logs kept by our hosting provider.

03How we use your information

• To respond to enquiries and prepare quotations.
• To review drawings, samples and technical requirements.
• To process, deliver and support orders.
• To keep business records and meet legal, tax and accounting obligations.
• To keep the website secure and working properly.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

04Third-party services

Some features of this website rely on services provided by other companies, which process data under their own privacy policies:

• WhatsApp (Meta) — when you choose to send an enquiry or message through WhatsApp.
• Gmail (Google) — used to deliver and receive website enquiry emails.
• Google Fonts — used to display website typography; your browser connects to Google servers to load fonts.
• Google Maps — the map on our contact page is embedded from Google and loads when you view that page.
• LinkedIn and email — only if you choose to use the article share links.

05Cookies

This website does not set its own advertising or tracking cookies. Your browser may store small amounts of data to keep the site working during your visit. Third-party services listed above may set their own cookies when their content is loaded. You can control or delete cookies through your browser settings.

06Sharing your information

We share information only where needed to respond to you or fulfil an order — for example with logistics partners for delivery — or where required by law. Anyone we share information with is expected to protect it.

07How long we keep information

We keep enquiry and order information for as long as needed to respond, to support an ongoing business relationship, and to meet legal and accounting requirements. Information that is no longer needed is deleted or anonymised.

08Your choices and rights

You may ask us to access, correct or delete personal information we hold about you, or to stop contacting you. We aim to handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023. To make a request, contact us using the details below.

09Security

We take reasonable steps to protect the information you share with us. No method of transmission over the internet is completely secure, so please avoid sending sensitive personal information that is not needed for your enquiry.

10Changes to this policy

We may update this policy when our website or practices change. The date at the top of this page shows when it was last revised.